Frequently Asked Questions

Customer Service

Ordering Questions

1. Why should I create a customer account?

By creating an account with our store, you'll be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account, and more. That said, if you prefer not to register, you are always welcome to shop as a guest.

2. I’ve already submitted my order, but I need to make a change! What do I do? Is it too late?

Orders are often shipped the same day they're placed (we're speedy), so if you need to make changes to your order, please get in touch as soon as possible after ordering so we can put on the brakes and cancel your order before it's too late.

3. What payment methods are available?

Purchases can be made using Visa, MasterCard, or with your PayPal account.

4. How do i use discount code?

Discount promo codes are entered in the Gift card or discount code box during checkout. If you receive an error message, it may mean that your code has expired or you have not met the minimum purchase amount required.

Shipping Information

1. I live abroad. Can I still order ?

Of course!

Our current ship-to list includes: United States, Kazakhstan, New Zealand, Japan, Brazil, Ukraine, United Kingdom, Vietnam, Spain, Thailand, Israel, Hong Kong, Australia, France, Germany, Sweden, Norway, Portugal, Canada, Korea, Malaysia, Singapore, Turkey, Austria, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Greece, Finland, Ireland, Mexico, Saudi Arabia, Argentina, Chile, Colombia, Uruguay, Malta, Estonia, Latvia, Lithuania, Dubai

Please be aware that all cross-border shipments are subject to inspection and may incur customs duties and taxes according to the laws of your country. These fees are entirely outside of our control, and are the responsibility of the receiver.

2. Does LUCKYPADS cover taxes, duty, etc. for international customers?

Since all orders are shipped from China, all shipments are subject to customs inspection at the border for duties and taxes. If charged, it is the customer's responsibility. Please contact your local customs office for more information.

Any returned mail due to address errors by the customer, the order will be resent only if the new shipping costs have been paid by the customer. For undeliveries / deliveries to wrong address due to address errors by the customer, LUCKYPADS has no responsibility to send out the order again.

3. Can you mark it as a gift and lower value to avoid the customs taxes?

We usually mark as "cloth pads" and your order real value automatically, if you have special request about this, Let us know!!

4. How do I track my order?

You will receive the tracking code in your Shipping Confirmation email. and it may take up to 24-48 hours for your tracking code to become active online after you receive your Shipping Confirmation email.

ePacket Tracking website: https://www.17track.net/en

DHL Express Tracking website: http://www.dhl.com/en.html

5. How long must I wait for my order after I submit my order?

All online orders will be shipped out within 1-3 business days, unless there is an unexpected delay.

Please note that orders placed during a sale may take a few extra days to ship due to increased order volume.

PRODUCT FAQ(Cloth Pads)

1. Why should i switch to reusable menstrual products?

Using reusable menstrual products like LUCKYPADS will help you become healthier and at the same time, help the environment by reducing landfill waste. On average, a woman uses up to 16,800 disposable pads and tampons during her lifetime; that's a lot of waste especially if you multiply that by half of the entire population on Earth. Also, most reusable menstrual products are chemical-free and fragrance-free, decreasing the possibility of side effects like allergic reactions and hormone disruptions.

2. What are the environmental benefits of using cloth pads?

On average, a woman uses from 8,000 to 17,000 disposable pads and tampons during her lifetime. That's a lot of waste especially if you multiply that by half of the entire population on Earth. In North America alone, over 20 billion disposable pads and tampons are discarded as waste every year, and each and every one of them will take hundreds of years to decompose. In comparison, cloth pads have an average lifespan of 2-5 years depending on usage and care, and it takes only about 6 months for cotton to decompose. So, with more and more women using reusable menstrual products like LUCKYPADS, the environment gets a little bit more room to breathe. Can you imagine the difference?

About LUCKYPADS Cloth Pads

1. What is LUCKYPADS made of?

LUCKYPADS is made of certified organic cotton, all undyed and unbleached, and special waterproof coating on the inside of the outer layer. All of the organic cotton used in the fabrication is certified by GOTS, globally recognized inspection facility.

2. Why are your snaps plastic and not metal or any other material?

All of our snaps are made with recyclable plastic in order to minimize allergic reactions and any possibility of rust occurring from metal snaps. These are recyclable after the pad has finished its life!

3. What are the different types of LUCKYPADS?

We offer AIO (all in one) and Base+ Insert 2 styles cloth pads with 7 different sizes available: Pantyliner 180mm*60mm, Day Pads 200mm*80mm, Day Pads 230mm*80mm, Day Pads 250mm*80mm, Day Pads Plus 280mm*80mm, Night Pads 340mm*80mm, Night Pads Plus 400mm*80mm.

You can refer to our size chart here

4. How does LUCKYPADS differ from other cloth pads?

With LUCKYPADS, only 100% certified organic cotton touches your skin. Also, the wide variety of patterns of LUCKYPADS is a bonus. Once folded, no one will know they are actually cloth pads! The built quality is also the finest with double needle stitched edges and monthly quality inspections by a professional quality controller.

5. Who uses LUCKYPADS?

LUCKYPADS is great for those having issues with cramps and itchiness from skin rash. They are also for someone who wants to avoid bad smell and wants more comfort while using a sanitary pad. If it makes you feel any better about our products, all of the global partners of LUCKYPADS were using these pads before becoming the partners. After using for some time, we just had to bring LUCKYPADS to each of our country for all other women. These are that good!

6. How long will LUCKYPADS last? how do i throw them away after?

LUCKYPADS will last for 3-5 years, depending on the personal usage and care.

All of the cotton material used in LUCKYPADS are biodegradable, so you can throw them in your compost bin! (Check with your municipality) The TPU coating will start to disintegrate by the time the pad has done its lifetime and this material is degradable within 3-5 years! Much shorter than any other waterproofing materials! :) And for the snaps, just throw them in the recyling bin.

7. What are the black dots on the pads?

Short Answer: They are cotton seeds.

Long Answer: As all of the inner layer of our pads are made of 100% organic cotton, it is perfectly natural to have some cotton seeds in the fabric. It also means that very minimal chemicals were used to make the organic cotton fabric. They are safe for your use.

8. Can teens use LUCKYPADS?

Why not?! By using LUCKYPADS, we believe that young women will be more confident and aware of their natural bodily phenomenon. For some reason, holding out a sanitary pad in public is something to be shy of and ashamed of. It shouldn’t! LUCKYPADS’s lovely patterns will help reduce that public humiliation and by going through the process of washing the pads, many young women will begin to appreciate the whole cycle.

9. Can i use LUCKYPADS for incontinence or light bladder leakage?

Of course! You can choose any size of LUCKYPADS that works with your situation.

10. Is LUCKYPADS suitable during pregnancy and for postpartum use?

Absolutely! We say they are actually better than disposable pads since LUCKYPADS are chemical-free! Becoming a mom is an exciting adventure and as much as the excitement, you tend become more aware of what you use during pregnancy and during postpartum. LUCKYPADS are unbleached and undyed, so don’t worry about any bad stuff getting to your baby. Our Night Pads Plus offers maximum coverage, so it’s great for postpartum too!

Using Luckypads Cloth Pads

1. How many and what size LUCKYPADS should i use?

For heavier days, you can use Day Pads Plus during the day and Night Pads Plus during the night. And for lighter days, you can use Day Pads during the day and Night Pads during the night. Waterproof Pantyliner is good for those with regular discharge. Number of pads used is about the same with disposables or sometimes less. With disposables, you usually have to change them because of the smell or them being uncomfortable even when the pad is not full. However, with LUCKYPADS, there is no odor and feels just like wearing your underwear, so there may be times when you don’t have to change as much as disposables.Please keep in mind that everyone is different though. Your flow and comfort level may be different, so just consider this as a starting off point.

2. How many LUCKYPADS should i purchase?

Most customers purchase our multiples or sets and then make additional purchase of what they need more after trying out LUCKYPADS for 1-2 cycles. Depending on your flow level during the night, you should purchase Night Pads or Night Pads Plus enough for 2 nights. Day Pads or Day Pads Plus are used the most whether your flow is light or heavy. if you use 3 Day Pads Plus sized disposable pads per day, you would need about 5 Day Pads Plus LUCKYPADS to wash & use throughout your cycle. About 2~4 Day Pads LUCKYPADS are good to use during the first or last day of the cycle during light flow, and if you use pantyliners at other times than your cycle, about 5 of them will be enough to start with. Please keep in mind that all of the above numbers vary depending on your washing routine.

3. Will LUCKYPADS leak?

No, LUCKYPADS will not leak with proper use and care. There is a waterproof coating on the inside of the outer layer which prevents leakage by repelling water.

4. Will LUCKYPADS leak?

No, LUCKYPADS will not leak with proper

and care. There is a waterproof coating on the inside of the outer layer which prevents leakage by repelling water.

5. How do they stay in place

They are fastened by high quality plastic snaps on the wings. You would fold the wings over the gusset of your underwear as you would with a disposable pad, and then simply fasten the snaps. We recommend you wear snug fitting underwear to help LUCKYPADS stay close to your body. Unlike a disposable pad where the pad completely sticks to your underwear, LUCKYPADS is like another cotton layer to your underwear. So, you may have to readjust throughout the day to your comfort fit. But don’t worry! No need to take off the whole thing and re’stick’. You only need to pull it forward or backward.

6. Doesn't the snap on the pads make them uncomfortable?

We haven’t yet had any customers say that the pads were uncomfortable because of the snaps.

7. How do i wash and care for my LUCKYPADS?

Place used luckypads under running cold water and rinse out discharge as much as possible.
Fold pad in half and soak in cold water for min 2 hrs
Add washing detergent on soiled area of pad and gently rub until it lathers.
Hang dry (in the sun or indoors.)

8. Will my cramps disappear if i use LUCKYPADS?

LUCKYPADS is just like wearing your everyday cotton underwear. Majority of reusable menstrual product users have noted that their cramps have become lighter or almost disappeared. Our customers worldwide have given us the same feedback as well the past few years. Because LUCKYPADS is chemical-free and fragrance-free, it does its job while not exposing you to any more chemicals. We recommend you do get medical attention if you are suffering pain from any other medical conditions other than the normal range of menstrual pain.

9. Is there no odour with LUCKYPADS?

Did you know? In healthy conditions, menstrual blood does not have any other bad odour than the normal smell of blood. Menstruation is not dirty, disgusting, or smelly. The usual bad smell that you’re thinking of comes from the chemical reaction made when blood meets with the chemicals inside a disposable pad. This is why most disposable pads are heavily scented with artificial fragrances. LUCKYPADS are made of 100% organic cotton. No chemicals. No reaction. No smell!

10. Will my cramps disappear if i use LUCKYPADS?

One of the most sensitive and absorbent areas in a woman’s body is the mucosal lining of the vagina. LUCKYPADS does not contain any bleach, dioxin, or formaldehyde. Also, whereas non-organic cotton is farmed with five of the nine most harmful pesticides, LUCKYPADS is made of 100% organic cotton. So you are truly free of toxins! And as a result, there is minimal to none allergic skin reactions or rashes.

Troubleshooting

1. What if i find loose thread after washing?

As all of our pads are handmade, you may find some loose thread before or after washing. Sometimes after finishing up, the thread hides inside the pad rather than staying outside (which then is cut before being stocked.) Then, this loose thread might come out before or after washing. You can simply cut out the loose thread and use the pad. However, if the loose thread causes the entire stitching to fail, please contact us right away so we can replace your pad. If the stitching fails within 3 months of use, contact us for exchange under our warranty policy.

2. How many LUCKYPADS should i purchase?

3. Any good tips on removing on the stain?

Don’t pile up the pads too long without a good rinse beforehand! Give your used pad a good rinse under cold water while rubbing the surface right after changing to a new pad. Once the bloody water stops, you may use detergent/soap to lather and then soak. We recommend LUCKYPADS users to soak the soapy pads in cold/mild water for min 2 hours. It’s important to rinse the pads completely at the last stage of washing. Stain removers will be a wonderful choice if you want the exceptional whiteness.

4. Can bleach be used on pads for stain removal?

Never use hydrogen peroxide! Without proper concentration, it would reduce the life-span of the pads themselves and the coating inside the pads. If you'd like the most natural option as possible, you can use little bit of baking soda as a stain remover.

5. Why is my pad turning green?

It's usually caused by soap/detergent residue which made the blood turn green and set the stain. You need to wash the pads until the soap/detergent comes off completely.

For the greenish stain, you may use stain removers (and the sun!). And make sure to wash the pads until the fluid comes off completely. We highly recommend you to use cold/mild water when washing the pads since hot water potentially sets stains permanently.

6. My pad become stiff and it's uncomfortable to wear

The cotton tends to become stiff when it’s naturally air-dried. Try a few drops of vinegar into the water when you soak the pads. Vinegar works as a natural softener and it's also good for disinfection.

If it's still stiff for you to wear, you may occasionally use the dryer on low heat. We highly recommend air-drying the pads, but dryers make the cotton feel softer than air-drying.

7. I just used my LUCKYPADS for the first time and it doesn't absorb very well, what do i do?

It's best to give a good thorough wash before the first use not only for cleanliness, but also to boost up the absorbency. It could also be some soap residue left from the first wash block the absorbency. Please do a good thorough wash one more time and try again. The cotton material will naturally absorb better as it's used more and more.